Refund & Cancellation Policy

Ready Stock orders may be cancelled free of charge until we begin preparing the goods for dispatch. Once packing or shipping has started, cancellations are no longer accepted.

Pre-order items are sourced specifically for you, so a cancelled pre-order leaves us holding the goods. A pre-order may be cancelled only until we place the matching order with the brand or supplier, and in any case within 48 hours of placing it. After that, the supplier order is committed and the order can no longer be cancelled.

To request a cancellation, email sales@maytraders.com with your order number as early as possible.

Pre-orders are secured by a deposit. The deposit is set for each buyer and is stated on your order confirmation.

• If the order is cancelled before we have placed the supplier order (and within 48 hours of placing it), the deposit will be fully refunded within 7 days.
• If the order is cancelled after the supplier order has been placed, the deposit is forfeited to cover the costs of that supplier order.
• If MAYTRADERS INC. is unable to fulfil the order for any reason, the full deposit will be refunded.

We take product quality seriously. If you receive items that are defective or materially different from what was ordered, please notify us within 7 days of the shipment arriving at your delivery address.

Your report must include:

• Your order number
• A clear description of the issue
• Photo or video evidence of the defect or damage (including the outer carton, product label and batch or expiry marking)

Please keep the affected goods and packaging, and do not dispose of them until we confirm the outcome. Damage, loss or theft in transit must be claimed from your carrier or forwarder; we will help with the documents. Upon verification, we will offer either a replacement shipment or a credit of equivalent value. If a replacement cannot be supplied (for example, the item is out of stock), we will refund the value of the affected items.

Once goods have been dispatched, wholesale orders are final sale. Returns due to change of mind, over-ordering, or market conditions on the buyer's end are not accepted.

This is standard practice in international B2B wholesale trade. By placing an order, buyers confirm they have reviewed product specifications and quantities before purchase.

All cancellation, refund, or defect claims must be submitted by email to:

Our team will respond within 1–2 business days.

MAYTRADERS INC.

Business Registration: 385-81-04167

4F 403, 10, Ogeum-ro 11-gil, Songpa-gu, Seoul, Korea

sales@maytraders.com